Qwest sucks. I wish I had never done business with them.
Permalink, Qwest Sucks

They sent me a bill for $193.24 again. So now I have to ring up and yell at them again. I canceled their service over six months ago now, but they never bothered to turn it off. So they keep sending me bills for it. I don't see why I should be financially culpable for their ineptitude.

This is the third time they have sent me this bill and each time I ring up and explain why their billing system fails it, and each time they tell me they will take care of it, and each time I get a new bill a couple of months later.

Fail.

Seriously. I know the US has county based telecommunication monopolies but if you can avoid Qwest and their billing system - do so. Qwest sucks.
ranomatic: I did this dance with Verizon for over a year where I worked before. Each month I would call and remind them the service was canceled. Customer service would agree (they spotted the 0 minutes used on the T-1 voice line). They would note the account and say that billing would be corrected next cycle. Next cycle, the bill would be bigger. In the end, they claimed we owed over $15,000.

The old Bell operating companies (and their successors) don't seem to understand that you can turn off their service.
cam: I am having the same issue. Customer Service claims they have cleaned it up each time, and each month a bill arrives anyway.
We have our landline phone with Qwest, mainly because my partner's mother rings on that phone. Anyway Qwest decided to put an internet connection on our bill in addition to the $20 a month for the phone. Hooray for arbitrary and unasked for bill increases.
Permalink, Qwest Still Sucks

Previously: Qwest sucks, and Qwest customer service.

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